Orders will be wrapped in tissue paper and securely packaged to prevent damage during shipping. Twinette Poterie proudly uses recycled bubble wrap and reuses sturdy clay boxes to ship as often as possible.
Work is shipped via USPS or UPS ground depending on rates and circumstance. Please contact me if you require expedited shipping.
**In the event of significant shipping overage, customer will be refunded the difference**
If you live in Chicago, use code LOCALPICKUP to waive shipping, and I will contact you to pick up the piece, save on shipping (Albany Park studio pick up). Please note I do not accept returns after 2 weeks from purchase date.
Orders ship in 1-3 business days, unless otherwise specified.
Returns & Exchanges
If you are unhappy with the piece in any way gladly accept returns!
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery.
I do not accept exchanges- each piece is unique and only available in limited quantities.
Buyers are responsible for return shipping costs. If the item is not returned in it's original condition, the buyer is responsible for any loss in value.