Frequently Asked Questions
Please feel free to contact me with any other questions:
What to do if an item is delivered and it is damaged?
I take utmost care in wrapping packages to prevent breaking. There is however always the chance that an item can be broken during shipping. If this happens please contact me as soon as possible. All of my work ships UPS or USPS and is insured. I will require that you take a picture of the break in the package, to be submitted to the shipping company for refund. I will then offer you a replacement or refund.
Custom and personalized orders
I am not currently accepting custom orders.
Most work is dishwasher and microwave safe, but I do recommend the pieces to be hand washed in order to extend the life of the piece. That being said, I am guilty of using much of my pottery in the dishwasher, and it is fine .
Pieces which have real gold luster applied require extra care- hand washing and may not be used in the microwave.
I live in Chicago- can I pick up my purchases from you to avoid shipping?
Absolutely! You are welcome come by my studio in Albany Park to pick up your pieces, just use the coupon LOCALPICKUP at check out to waive shipping, and I will email you to arrange pick up.
Why does the shipping seem high?
Shipping delicate ceramics is something I have become pretty good at- I have very little breakage. This is because I take every precaution in getting my items to you, safe and sound.
Every item is cozily wrapped in layers of recycled bubble wrap (I believe in caring for our planet in what ways we can), so packages are larger then when shipping less breakable items. Pottery also tends to be a bit heavier to ship.
I try to keep my shipping costs as reasonable as possible, but shipping ceramics simply incurs higher costs. Thanks for understanding.
**In the event of significant shipping overage, customer will be refunded the difference**